Charger Troubleshooting Follow
The charger won't power on/Battery with an X icon/Won't stay on for more than a few seconds
These symptoms typically mean you have fully depleted cells in your battery.
If the cells are over-depleted due to irregular usage, you can try reviving them by plugging the unit into the Power Station and charging for 24 hours.
If you can still not power it on, you can try to revive the unit by charging it via a USB-PD-enabled charger for 24 hours.
If you still need help, please contact our support team at email@example.com.
Please provide them with the following information to help expedite the process:
- The PI ID of the station(s) in question
- The SN found on the back of the charger (a picture is often the easiest)
- Purchase information (PO, Order ID, or where it was purchased)
- Any relevant pictures of the defective product.